phttt Privacy Policy – Your Data, Handled with Care

When you register and use the phttt platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full legal name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect your payment details — such as your GCash number, bank account information, or other payment method identifiers — solely to process deposits and withdrawals on your behalf. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information such as biometric data, health records, or political affiliations, and we have no intention of doing so.

We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. Any communication you send to [email protected] is retained for quality assurance and dispute resolution purposes. All data collected is stored securely and accessed only by authorised personnel who require it to perform their job functions.

The personal information we collect is used exclusively to provide, maintain, and improve the phttt platform and its services for players in the Philippines. Your account details are used to verify your identity, process transactions, and communicate important account-related updates to you. Payment information is used solely to facilitate deposits and withdrawals — we do not store full card numbers or use payment data for any purpose beyond transaction processing. Technical and behavioural data is used to monitor platform performance, identify and prevent fraud, and ensure that our gaming environment remains fair and secure for all users. We may use your contact details to send you service notifications, security alerts, and — where you have opted in — promotional communications about new features or offers available on the platform.

We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — those providers are contractually bound to use your data only for the specific purpose for which it was shared, and they are prohibited from using it for their own commercial purposes. Your data is never used to make automated decisions that produce legal or similarly significant effects without human oversight.

phttt shares your personal information only in the limited circumstances described in this section. We may disclose your data to trusted third-party service providers who assist us in operating the platform — including payment processors, KYC verification services, and cloud infrastructure providers. All such providers are subject to strict data processing agreements and are not permitted to use your information for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by applicable law, a valid legal order, or to protect the rights and safety of our users and the platform.

In the event that phttt undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such cases, we will notify affected users and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy. We will never disclose your personal information to any party for direct marketing purposes without your explicit prior consent, and you may withdraw that consent at any time by contacting us at [email protected].

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations applicable to online gaming operators in the Philippines. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

If you request the closure of your phttt account, we will process that request promptly and cease using your data for active service purposes. However, certain records will be retained for the legally mandated retention period even after account closure. You may request confirmation of what data we hold about you at any time by writing to [email protected], and we will respond within the timeframe required under the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have specific rights regarding your personal information that we are committed to upholding. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your data in certain circumstances, and to request the erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

To exercise any of these rights, please contact our data privacy team at [email protected] with a clear description of your request. We will acknowledge your request within three business days and aim to resolve it within thirty days. If you believe that your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any investigation.

The phttt platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise. This data is collected in aggregate and is not used to identify you personally.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. For more information about how we use cookies or to update your preferences, please contact us at [email protected].

phttt reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the email address associated with their account and update the effective date shown at the top of this page. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or reach out directly to [email protected].